Description

The business started in 1984 in the basement of our 2 bedroom home. My mother – a nurse – was approached by a physician to start an answering service for the purpose of processing their calls and dispatching them to the appropriate individuals with the appropriate urgency. This would allow the operator to gather all necessary information from a caller and have that information available for the physicians when they would call back. Physicians could then methodically process information and make better decisions, inevitably enhancing patient care.